Logistics, Webstores and Fulfilment Coordinator

Logistics, Webstores & Fulfilment Coordinator

Fforest-Fach, Swansea

Full-time, 40 hours per week (8:00 am - 5:00 pm)

We're looking for a proactive, detail-oriented Logistics & Fulfilment Coordinator to join our small, friendly team and help us continue delivering exceptional service to our clients.

About Us

My client is a forward-thinking marketing company focused on driving satisfaction in every client interaction. They are a growing, innovative business with a dynamic and supportive team dedicated to upholding their core values of Caring, Motivated and Genuine. They're passionate about fostering a work environment where everyone feels valued, supported, and motivated to do their best work. If you're looking for a role where your contribution genuinely matters and is appreciated, we'd love to meet you!

The Role

As our Logistics & Fulfilment Coordinator, you'll play a vital role in ensuring that logistics operations run seamlessly, from coordinating UK and International outbound shipments to maintaining key supplier relationships. You'll work closely with Production and Warehouse teams to ensure smooth delivery processes, as well as manage logistics for client events and keep our digital webstore products updated. This role is perfect for someone who enjoys taking ownership of tasks, solving challenges, and driving efficiencies that positively impact our bottom line.

Key Responsibilities

• Outward Shipping Coordination: Coordinate all outward shipping of Direct Mail and Bulk Shipments to clients, including liaising between the project and warehouse teams, booking couriers, generating address labels, resolving export issues, and tracking deliveries to ensure successfully and timely deliver client projects.
• Event Logistics Management: Oversee logistics for client events by ensuring that the right items are delivered to event venues on time and retrieved efficiently, supporting smooth and effective event execution.
• Logistics Data & Admin: Collaborate with the Production Manager to ensure accurate and timely invoicing for monthly shipments to call-off clients, while maintaining comprehensive records to drive informed decision-making.
• Logistics Supplier Relationships: Build and manage strong relationships with third-party storage and shipping providers, as well as with our four existing courier companies, to support streamlined operations and high-quality service.
• Digital Products Maintenance: Ensure that digital services and product details are consistently updated, including the creation and ongoing management of merchandise webstores, to support accurate client deliveries and communications.
• GDPR Support: Support data protection compliance by ensuring that all logistics activities align with GDPR and other relevant data privacy regulations, safeguarding client and business information.

Skills & Experience Required

• IT Proficiency: Advanced skills in Microsoft Office 365, especially Excel (pivot tables, formulas) and Word (mail merging).
• Shipping Experience: Familiarity with UK and international shipping regulations, customs processes, and HS tariff codes.
• Web Maintenance (preferred): Experience with basic website build and management on platforms like WordPress or Shopify.
• Coding Skills (a plus): Knowledge of HTML, Liquid, or Ruby is advantageous.

In return you'll get:

• Friendly Culture: We're a small, close-knit team where everyone's contributions are valued and appreciated
• Modern Workspace: You'll work in our smart, modern office in Fforest-Fach, Swansea, with free, easy-access parking
• Perks: Free hot breakfast every Friday and a company bonus scheme once the probation period is completed

If you're ready for a role where your attention to detail, logistics/IT expertise, and proactive attitude will truly make a difference, apply today with your CV and a brief cover letter. We can't wait to hear from you!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.