Luxury Customer Experience Manager

Luxury Customer Experience Manager | International | �60-65,000

Zachary Daniels is recruiting for a Luxury Customer Experience Manager working for a high performing luxury retailer who are growing and expanding! We are seeking a Customer Experience Manager who will be responsible for mapping the customer journey and ensuring the highest luxury standards are implemented and maintained.

Our client is a multi-award-winning retailer who specialise in high value luxury goods. With showrooms across the UK, Europe, The Middle East and The USA they are performing well and now want a Customer Experience Manager with experience in luxury retail to join their business.

We require the successful candidate to be fluent in German (written and spoken) to join and lead the teams in the UK and Germany. This is a fantastic role for someone to oversee the entire customer journey-from initial contact, to the in-store experience, to the purchase of the product to the after-sales support. Your leadership will shape a high-performing team dedicated to delivering outstanding service and fostering long-term customer relationships.

We want a Customer Service Manager who has ideally worked in a luxury retail store, but has now grown into a service role. You will manage and map every step of the customer journey to build on our processes and enhance them.

Our new Luxury Customer Experience Manager:

• Take full responsibility for the customer strategy from start to aftercare
• Develop and implement customer service strategies to ensure they align with our business and our growth plans
• Measure and analyse all customer interactions across all channels to ensure a seamless experience.
• Develop new and enhanced KPI's to ensure service is going above and beyond at all times
• Able to manage and work with key stakeholders in the UK and across Europe
• Roll out new initiatives and plans in a collaborative manner - work with stakeholders at all levels to ensure maximum buy in

About You - what we want in our new Luxury Experience Manager

• Fluent in German and English(spoken and written).
• Proven experience of delivering an exceptional customer experience.
• Able to understand the intricacies of luxury retail
• Excellent leadership credentials
• Able to full use a range of CRM systems
• Data focused and analytical
• Possess a growth mindset

This is truly an exceptional role, for a Customer Experience Manager who understands luxury, works with luxury goods and can understand our customers and clients, this role is perfect for you.

Our client can offer a competitive salary, European and worldwide travel to HQ and stores, bonus potential, hybrid working, career development and progression.

Apply now for an immediate interview.

BBBH32846