Maintenance Technician - Student Accommodation

VS/#####

Maintenance Technician

York

Salary: £28,000 - £29,000 per annum

Hours: 8am – 5pm or 9am – 6pm

Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.

KEY RESPONSIBILITIES

You'll be instrumental in ensuring the safety, comfort, and satisfaction of our residents. Your responsibilities will focus on maintaining and repairing our student accommodation to ensure it remains in excellent condition.

Your primary objective is to create a welcoming and functional living environment that enhances the residents’ experience. Beyond managing building operations smoothly, your role will involve extensive interaction with residents, where your customer service skills and efficient, friendly approach will be crucial to ensuring our residents are happy and everything works as smooth as it should be!

Your responsibilities include:

MAINTENANCE AND FACILITIES MANAGEMENT

• Conduct regular inspections of the property to identify maintenance needs.
• Perform various maintenance tasks including plumbing, electrical repairs, and carpentry work.
• Respond promptly to maintenance requests from residents, ensuring adherence to service level agreements.
• Coordinate and oversee contractors and tradespeople, communicating any concerns to the General Manager/Community Manager

SAFETY AND COMPLIANCE

• Ensure all maintenance activities comply with safety regulations.
• Conduct routine safety checks and planned preventative maintenance on various M&E assets within the building.
• Maintain accurate records of maintenance activities using designated systems.
• Complete and document scheduled maintenance tasks, ensuring accurate reporting in line with Health and Safety regulations.

PREVANTATIVE MAINTENANCE

• Assist in developing and executing the proactive maintenance program to enhance equipment longevity.
• Schedule and perform routine maintenance on HVAC, plumbing, and electrical systems in line with regulations.

INVENTORY MANAGEMENT

• Manage maintenance supplies and equipment inventory.
• Maintain appropriate stock levels to support operational needs.
• Manage and inspect stock and stock levels and report to General Manager/Community Manager

JANITORIAL DUTIES

• Ensure cleanliness and organisation of bin stores and refuse areas.
• Coordinate refuse removal and maintain cleanliness in surrounding areas.
• Help ensure the property is an excellent standard of cleanliness by using initiative upon building walks and assisting the cleaners on occasion.

RESIDENT INTERACTION:

• Interact professionally and courteously with residents.
• Maintain a positive relationship with residents and respond to their needs promptly.
• Address resident inquiries and issues promptly and effectively.
• Foster positive relationships with residents

KEY SKILLS & CAPABILITIES

Troubleshooting Skills: Ability to diagnose issues and determine the best course of action for repairs.

Problem-solving skills: Ability to think quickly and solve problems creatively.

Analytical Thinking: Capacity to analyse problems logically and develop effective solutions

Customer Focus: Ensuring students have the best experience and confidently handling a range of support requirements.

Interpersonal skills: Appreciates different viewpoints, with excellent communication skills in both written and oral English.

Dynamic: Capable of ensuring students have the best experience and managing a variety of support needs.

Passion: Has a natural passion and drive to deliver the best experience for our residents.

Understanding: Values different perspectives and ways of doing things.

Time management: Excellent time management skills to prioritise and meet deadlines, even when unexpected issues arise.

Administrative Skills: Basic computer literacy with Microsoft programs.

EXPERIENCE AND KNOWLEDGE

Essential:

• Previous experience in maintenance or facilities management ideally in a residential property setting
• Strong teamwork and customer service skills essential.
• Proactive approach with strong problem-solving abilities.
• Experience in interacting with clients or residents
• Working alone or as part of a team.
• Awareness of Health and Safety guidelines

Desirable:

• Trade certification (e.g., carpentry, electrician, plumbing).
• Experience in student accommodation or similar environment.
• NEBOSH or IOSH Certificate or equivalent announcements.

Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends.

In the first instance please apply by submitting your cv.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency