Mandarin speaking Technical Support Engineer

Want to be a part fast-paced fintech company building travel solutions for?! Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support Look no further!We essentially help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the platform of the company and we’re seeking 24/7 Technical Support to continue the growth further.The right person will have to be Mandarin-speaking.What we offer• Salary up to £35,000• based in Hammersmith, Hybrid Model (1 day onsite ideally but can be flexible)• Culture of small teams of skilled people, in a friendly and relaxed environmentWhat will you be doing?- The 24/7 technical support engineer will be acting as a bridge between developmentteam and clients/account management team.- Bilingual is mandatory to communicate with the development team and clients/accountmanagement team.- The 24/7 technical engineer shall handle the calls/emails from clients for any incidents orsystem outages.- The 24/7 technical engineer shall provide an incident report for any issue and provideincident status updates for the stakeholders.- Check the error log from the monitoring system and, identify the root cause of the issue.- Create and manage the incident ticket in JIRA.- Identify the areas/parts of the system/service causing the issue, and the correspondingimpacts to the customer.- Create the standard operation support documents in English.- Implement the urgent fix based on the standard operation support documents with thesupport from the DevOps at the infrastructure level.- Filter the non-critical issues that can be fixed in next day.Preferred skills- One or more years of experience in 24/7 Technical support- Excellent hands-on support experience in AWS/ Azure- Strong experience in Linux and Terraform- Proficiency in writing automated scripting language in Python- Experience in monitoring tools – Grafana, or any other monitoring tools- Understanding of full-stack web/mobile, including protocols and web server optimizationstandards- Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDBSound exciting? Please apply to find out more!