Medical Administration Assistant

Job Purpose
To be publicly acknowledged as a market leading medical agency. Offering unrivalled standards to client service through highly trained and motivated workforce to which people in the industry aspire to belong.
Core Activities
To be fully aware of the Service Level of Agreements with all panel solicitors and experts
Participate as required in own development to ensure implementations of any changes and developments are enhanced
Liaise with Experts, Solicitors and Patients on a regular basis ensuring communication is maintained throughout the claim to bring it to a conclusion.
Ad-hoc requests from Line Manager and Solicitors.
To ensure instructions and medical reports are chased daily and that responses are received from all panel solicitors and medical experts within the agreed periods.
To ensure the Proclaim system is updated at every stage and that urgent instructions are given priority.
To work with targets set, noting these will be changed in accordance with the business plan.
Skills
Excellent verbal and written communication skills
Excellent Customer Service Skills
Problem solving
Organisation skills
Ability to work individually or part as a team
Knowledge
Principles of compensation claims system
Internal and external documentation
Software: Word, Outlook, Sage, Excel, Proclaim
Experience
Senior administration and customer services
PC and telephone use

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