Job Title: Medical Agency File Handler / Customer Service
Location: Sharston, M22 4HH
Salary: �18,750 - �24,672.65 per annum
Job type: Full time, Permanent
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care.
We are an inclusive team who believe in investing in our people. We provide exceptional training and support to ensure our team members are well equipped to confidently perform their role. Team members are supported by a dedicated mentor as well as a team leader throughout their Ontime journey.
We offer a fantastic range of incentives, actively encouraging creativity, solution-based thinking and problem solving. There is a strong focus on health and wellbeing, lunch clubs, book share, pool table, running club and much more.
About the Role:
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 49 people, providing excellent customer service in a fast-paced environment.
Your role will be to liaise with legal professionals and our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.
We offer an individual mentoring programme; an incentive programme, including a recognition scheme where team members can acknowledge their colleagues for their hard work and team social events.
Key Duties:
You will provide specialist support by undertaking the following duties:
Person Specification:
Required Qualifications/Training:
Required Attributes:
Desired Attributes:
Salary, Hours & Benefits:
Recruitment Process:
Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please send a CV and covering letter by clicking APPLY.
Candidates with the relevant experience or job titles of; Administrator, Coordinator, Customer Service Representative, Customer Service Consultant, Customer Service Advisor, Online Customer Services, Order Processor, Client Service Coordinator, Customer Service Agent, Project Coordinator will also be considered for this role.