Member Services Manager (Pensions)

Job Description Job Title: Member Services Manager (Pensions)
Location: Hybrid Chippenham
Salary: £55,000 per annum
About the Role:
We are currently hiring for a Member Services Manager (Pensions) on behalf of a well-established organisation that oversees a large pension fund with assets in the billions. This role is ideal for an experienced pensions professional with strong leadership skills who can manage a team, ensure compliance, and improve service delivery for members and employers.
The role involves administering pensions for over 170 employer organisations, ensuring benefits are paid accurately and on time while maintaining compliance with pension regulations and governance standards. This is a fantastic opportunity to take ownership of a key function and drive improvements in a high-impact environment.
Key Responsibilities:
Lead and manage the benefits administration team, ensuring efficient service delivery.
Oversee the payment of pension benefits, ensuring accuracy and compliance.
Act as the escalation point for complex pension queries, providing expert guidance.
Ensure adherence to Local Government Pension Scheme (LGPS) regulations and other pension-related legislation.
Identify and implement process improvements to enhance efficiency and service quality.
Provide training and support to the team, ensuring a strong understanding of pensio...