Member Services & Support Officer

London Capital Credit Union 

‘Make The World a Better Place’ 

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.  

Members Services & Support Officer

    

Hours:Thirty-eight hours per week (part time, flexible working options)

Period: Permanent, 3-month probation period. 

Pay: £28,404pa, - £14.37p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. 

Reports to: Deputy Manager (Operations) 

Main duties & responsibilities

 

The main areas of the job will be to:

 

To promote active membership, and take up of savings and loans products

Ensure that members feel valued and welcome in dealings with the credit union

Customer service - Dealing with member enquiries by post, telephone, email, website & App

Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer 

Administrative or clerical experience- Essential

Customer service experience-Essential 

Experience of using a range of ICT efficiently-Essential 

Competencies      

 

A friendly and outgoing manner with an ability to make a good first impression-Essential  

Proven skills in accurate record keeping & policy adherence-Essential 

Good self-organisational skills-Desirable 

Works well in teams-Essential 

Good verbal and written communications skills in English - Essential 

Other 

     

Flexible with respect to working hours and tasks-Essential

A knowledge and understanding of the credit union movement-Desirable 

A commitment to the aims and objectives of the credit union movement-Desirable 

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.