Membership Assistant

Our growing client is looking for a Membership Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilising processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators.

Responsibilities:

• Archive Membership-related documentation in compliance with the Retention Policy.


• Provide administrative assistance to the Membership Team Leader.


• Maintain accurate records in both the database and paper format.


• Resolve booking issues and provide outstanding customer experience.


• Communicate with the membership panel to coordinate application reviews


• Support the end-to-end process from application submission to issuing of results.

Skills and Requirements:

• Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.


• Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.


• Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.


• Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.

�Benefits:

• 25 days holiday + Bank Holidays.


• Private healthcare and dental cover is available after completion of probationary period.


• Pension scheme.


• Life assurance at four times the salary.


• Salary sacrifice schemes.


• Free parking on site.


• One paid volunteering day per year.


• Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.