Mobile Customer Support Agent

Mobile Customer Support Agent

Ipswich

£30,000 - £35,000 pa

Are you passionate about helping others and looking for a rewarding career? A leading company in the mobility aids sector is seeking a dedicated Field-Based Customer Support Agent in Ipswich. This role offers a competitive salary of £30,000 - £35,000 and the chance to make a significant impact on people's lives.
As a Field-Based Customer Support Agent, you will visit individuals in their homes to assist with the selection and purchase of essential mobility aids such as armchairs, wheelchairs, and walking aids. Your role will be crucial in ensuring that customers find the right products to enhance their quality of life.
The ideal candidate will possess excellent interpersonal skills, enabling them to build rapport and trust with customers. Experience in a customer-facing role is essential, as is a genuine desire to help others. You will need to be comfortable with soft sales techniques, including explaining product features and benefits, answering questions, and providing personalised recommendations.
A valid driving licence is required, as the role involves travelling to various residential locations. Additionally, candidates must be physically capable of lifting and handling mobility products during demonstrations and deliveries.
Key responsibilities include:

• Visiting customers in their homes to provide expert advice on mobility aids
• Demonstrating and explaining the features and benefits of various products
• Answering customer queries and providing tailored recommendations
• Handling and lifting products as needed
• Maintaining accurate records of customer interactions and sales

This role offers the satisfaction of knowing that your work directly contributes to improving the daily lives of individuals with mobility challenges. The company provides comprehensive training and ongoing support to ensure you have all the tools needed to succeed.
If you are empathetic, driven, and eager to make a difference, this role could be the perfect fit. Apply today to embark on a fulfilling career where your efforts will be truly appreciated.