Multi Services Team Leader

Multi Services Team LeaderJob title: Multi Services Team LeaderSalary: £30,700 per annumLocation: CF10 4BZContract: Permanent, full timeHours: 37.5 hours per weekShifts: Monday through Friday, Flexible between 8am and 6pmBreak details: 1 hour, UnpaidWork Model: In personStaffing mix: The Multi Service Team Leader will lead a team of 6 Direct Reports.Interview format:1) 30-min MS Teams Interview with the Hiring Team2) 60-min in person interview with the Hiring TeamWilliams Lea seeks a Multi Services Team Leader to join our team!Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!Purpose of this role:The Team Leader is responsible for overseeing the operations of our Cardiff based office. This role encompasses the management of day-to-day services including Print Room, Mail Room and Front of House Services. The Team Leader encourages a culture of continuous improvement and proactive skill enhancement, motivation and support of a team and organisational goals.A Forward thinking, proactive, self- starter, has gravitas and will be followed, prepared to offer up ideas for change and improvement across the site / business.Key responsibilities:Customer and client managementMaintaining reports and compiling data in preparation for month-end financial duties and Account Review ReportsWorking with the Account Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performanceFostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trainedWorking with the Account Manager to seek out opportunities to improve the service and add value, and develop proposals for additional Williams Lea servicesParticipating in the account management programme including attending account review meetings and head of department or client team meetings as requiredStaff managementDeveloping strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employeesResponsible for shift patterns and coverage including managing sickness and holiday absencesInitiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development PlansManaging staff in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation Providing daily real time feedback to direct reportsOperationsOverseeing all aspects of the print room, mail room and front of house and coffee shop service - including event management.Managing a structured and efficient workflow for all service areas within your remitEnsuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improvedScheduling workloads and planning staff rotas to ensure productivity and efficiency is maximisedRegularly reviewing services to ensure continuous improvement of their deliveryEnsuring equipment is properly utilised and maintainedResponsible for elements of vendor and supplier performance as required, including adherence to Intelligent Office production standards, timelines and pricing policiesEnsuring all financial and budget processes and controls are managed and adhered to in line with company policies and proceduresParticipating in cross departmental and site projectsActively participating in all on site Health and Safety audits and assessments and oversee compliance as requiredPlaying a flexible role covering for assistants, team leaders or Account Manager as requiredKeeping up to date with current and developing industry related policies, including the development of IT and equipment solutions relevant to our service areasAny other reasonable request made by management or the clientTeam ResponsibilitiesDirectly supervising the multi services team, tracking all aspects of performance, and giving regular feedback to the Account ManagerEnsuring the multi services team are meeting and exceeding filing SLAsObtaining and maintaining a full understanding and training of assistant tasks and responsibilitiesProviding support to the teams with all service area responsibilities including completing assistant tasks and duties as and when requiredGeneralCollecting and inputting monthly reporting informationEnsuring all paperwork and tracking sheets are correctly completed and recordedCompliance is required at all times with Intelligent Office corporate standardsAll other duties as assigned by the Business Services Manager or clientTo be aware of the day-to-day health and safety requirements surrounding working areaTo immediately raise any health and safety concerns to your Manager or Team LeaderTo participate in any on site health and safety audits or assessmentsPerson SpecificationExemplary level of customer focus, with demonstrable experience in staff management in a customer service environment Well presented with a professional mannerFlexible, computer literate and a quick learnerConfident effective communicator at all levels, both written and oral, with excellent writing and numeracy skillsHands on team workerHigh degree of attention to detail, ability to retain high levels of concentration in a busy working environmentKey competencies:Ability to operate at all levels within the organisationExceptional communication skillsPrevious experience in leading a team in a similar environmentConfident and with a professional, business-like mannerAbility to work under pressure, maintaining accuracy and delivering against timescalesTeam Leader consistently in tune with the aims and objectives of the businessExcellent time management and organisational skillsAbility to carry out delegated functions/tasks/projectsHigh level of confidentiality in management of staffAble to meet deadlines and priorities tasksAn understanding of an employer's statutory and 'best practice' Health & Safety requirementStrong administration skills and fully conversant with Microsoft packages such as Word and ExcelThe PackagePrivate Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment,marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.Applicants must possess the right to work in the United Kingdom in order to be considered. Those requiring visa sponsorship need not apply.