Neighbourhood Officer

Neighbourhood Officer 

Our client is a large housing association. They are looking for a Neighbouthood Officer to join them on a contract basis until November initially to cover their Slough patch. 

Purpose:

• To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
• To build meaningful and trusting relationships with residents on patch.
• To own the primary relationship with residents living on patch and act as the voice of residents.
• To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
• To seek out resident views and to listen and act.
• To represent and champion residents.
• To act as the advocate for residents in getting things resolved at pace and quality.
• To co-ordinate issues on behalf of residents, making dealing with the housing association easy.

Duties:

• Own the primary relationship between housing association and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.
• Be the key point of contact for residents and be the ‘voice of the resident’ across the organisation.
• Represent the housing association relating to patch, examples being, resident forums, committees, residents' associations.
• Support residents with any business continuity issues or incidents.
• Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care.
• Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required.
• Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable.
• Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate.
• Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc.
• Make referrals for residents to receive additional support internally and externally where relevant.
• Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes.
• Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required.
• Identify, report, mitigate and escalate risks on patch.
• Complete Fire Risk Actions and other compliance related activity within relevant timescales.
• Assist in the resolution of MP/Cllr enquiries and informal and formal complaints.
• Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect