Neighbourhood Response Officer
- Job Type: Full-time
- Location: Bolton, CW4
- Temporary contract
- Salary Range: �17 per hour PAYE �21 per hour Umbrella
- Hybrid Working
We are recruiting a Neighbourhood Response Officer for the biggest housing association in the UK.
Purpose: to ensure our neighbourhoods are desirable places for residents. The role involves understanding local needs, collaborating with teams, resident groups, and external partners to maintain clean, safe, and well-maintained estates. You will be instrumental in addressing and preventing anti-social behaviour and supporting vulnerable customers.
Day-to-Day Responsibilities:
- Develop and implement neighbourhood plans and local offers.
- Conduct regular estate inspections, prioritising fire safety risk assessment follow-up work.
- Collaborate with local residents' groups to enhance community facilities, activities, and events.
- Work with local partners on neighbourhood safety and anti-social behaviour (ASB) issues.
- Liaise with departments on neighbourhood improvements and services.
- Visit customers in breach of their tenancy or lease agreement.
- Support customers requiring additional tenancy sustainment.
- Conduct property viewings, sign-ups, and tenancy assignments.
- Represent the organisation in court and provide witness statements as required.
- Manage evictions and attend stay hearings.
- Perform property condition checks for mutual exchanges, notice periods, or planned visits.
- Assist with major incidents and tenant decanting processes.
Required Skills & Qualifications:
- Customer-focused with a passion for community work.
- Ability to develop effective relationships with colleagues and external agencies.
- Confident working independently with a solution-focused mindset.
- Quick learner with the motivation to achieve results.
- Proactive and creative in problem-solving.
- Resilient and positive towards change and new ways of working.
- Excellent communication skills, adaptable to different audiences.
Experience:
- Proven experience in delivering excellent customer service.
- Experience engaging with customers in person.
- Experience collaborating with external partners.
- Track record of working to plans and targets.
- Ability to exercise sound judgement.
Other Requirements:
- Availability for major incident response at short notice.
- Commitment to equality, diversity principles, and practices.
- Full driving licence with use of own vehicle.
- Flexibility to work early evenings and occasional weekends.
To apply for the Neighbourhood Response Officer position, please submit your CV and cover letter to Wendy at Reed.