Job Title: New Client Enquiry Coordinator
Location: Sharston Road, M22 4SN
Salary: �12.30 per hour with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission but average earnings �2,000 per annum
Job type: Full time, Permanent
Join Our Amazing New Team and Let's Deliver Exceptional Service Together!
Are you a customer-focused individual who enjoys building rapport with clients and providing them with outstanding experiences? Do you want to work for a company that values its employees and prioritises their well-being and growth while providing exceptional customer service? If so, read on!
About Us:
Established in 2000, Express Solicitors is an award-winning law firm that deals in personal injury and clinical negligence claims. Based in South Manchester, we serve clients nationwide. We are proud of the work we do helping injured people.
We are currently ranked 80 in the Top 100 UK Law firms and are recognised for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us.
Due to continuous expansion and onward progression, we are building a brand-new team of Client Triage Agents who will be the first point of contact for new enquiries. We operate a hybrid working pattern which allows colleagues to gain a work life balance, with the opportunity to work from office and home for part of the week, once initial training and probation has been successfully completed.
The planned start date is Monday 14th October 2024.
About you:
Salary, Hours & Benefits:
We rate attitude, skill and ability above all else and our recruitment policy encourages applications from all.
Working Days:
Shifts will follow a rotation of early and late shifts during the week as below.
Early Shift: 08.30 - 17.00
Late Shift: 12.00 - 20.00 (11:30 - 19:30 on Friday)
Saturday - Sunday: 10.00 - 18.00
Bank Holidays: 10.00 - 18.00
Once out of the training period you would work 1 in 3 weekends with a day off in the week.
We also encourage applications from candidates who can work regular set hours across our hours of operation (8.30am - 8pm Monday to Friday and 10am - 6pm on Saturdays and Sundays) to include at least some weekend hours - availability and schedules will be discussed further with candidates who move forwards to the interview stage.
Finding the right candidates for the role to ensure our client's experience is the best it can be is our focus so if you think you would be a great fit for this role then apply today.
Please send a CV and covering letter by clicking APPLY.
Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.