New Patient Coordinator

New Patient Coordinator – Join Our Mission to Transform Lives Through Exceptional Dental CareAt Priors Hall Dental, we don’t just treat teeth – we transform lives. Through exceptional care, state-of-the-art technology, and a welcoming environment, we empower patients to feel confident, cared for, and in control of their oral health.We are looking for two ambitious, dynamic, and results-driven New Patient Coordinators to join our team at our in-house location in NN17, Corby. This is not just a receptionist role – it’s a vital position blending patient care, private dental hospitality, and sales to help patients access the transformative dental care they deserve. This is a desk-based, phone-focused role where you’ll engage with patients remotely, from our in house location.Why Join Priors Hall Dental?Be Part of Something Bigger: We’re a practice where every team member plays a crucial role in delivering life-changing patient experiences.Work with Excellence: Our high standards in clinical care and patient satisfaction have earned us a reputation as a trusted provider in private dentistry.Achieve Growth & Rewards: Develop your career in a supportive, professional environment where your achievements are recognised, and bonuses are awarded for exceptional performance.About the Role:This is a target-driven role focused on converting enquiries into booked appointments and ensuring a seamless patient journey from the first interaction. Ideal for an experienced Dental Practice Receptionist, a Qualified Dental Nurse, or a Treatment Coordinator (TCO), this position combines hospitality, sales, and patient care.What Does a New Patient Coordinator Do?As a New Patient Coordinator, you’ll be responsible for:Converting Enquiries into Appointments: Your primary objective is to guide potential patients from enquiry to consultation. By confidently explaining our services and benefits, you’ll ensure patients feel informed and excited about their next steps.Delivering Exceptional Private Dental Hospitality: Provide a warm, professional, and welcoming experience for every patient, ensuring their concerns are heard and addressed.Driving Growth: Play an integral role in increasing patient numbers by achieving monthly conversion targets and helping our practice thrive.Building Trust: Act as the first point of contact for new patients, demonstrating empathy and professionalism to build confidence in our services.Your Key Responsibilities:Manage Patient Journeys: Be the first point of contact for new patients, guiding them with care and expertise.Engage & Communicate: Promptly handle enquiries via phone, email, and other communication platforms, ensuring all patient questions are answered thoroughly and confidently.Facilitate Consultations: Organise and confirm patient appointments with precision, ensuring every detail aligns with their needs and expectations.Present Costs Clearly: Answer questions about basic treatments and costs, offering clear and accurate information to new enquiries.Collaborate with the Team: Work closely with dentists, nurses, and support staff to ensure a seamless transition from enquiry to consultation.Achieve Results: Meet and exceed monthly targets for new patient bookings, contributing to the overall growth of the practice.Maintain Excellence: Uphold practice protocols, policies, and data security standards while contributing to a well-organised, high-performing team.What We’re Looking For:This is not a typical receptionist or dental nurse role. We’re looking for someone who thrives in a fast-paced, patient-centred, and results-driven environment. The role is not customer facing, however a phone and deskSales-Driven Mindset: Confidence and experience in converting enquiries into booked appointments, overcoming objections, and achieving sales targets.Exceptional Communication Skills: Friendly, empathetic, and professional, with the ability to build trust quickly and effectively.Dental Knowledge: A strong background in private dentistry, ideally as a Dental Receptionist, Qualified Dental Nurse, or Treatment Coordinator.Organised & Detail-Oriented: Able to juggle multiple tasks, manage schedules, and keep detailed records with precision.Tech-Savvy: Confident with dental software (EXACT or Dentally preferred), Boxly, and Microsoft Office tools.Adaptable & Personable: Approachable and professional, with a commitment to delivering exceptional patient care.Target-Oriented: A self-motivated individual who thrives under pressure and is driven to achieve measurable results.Impeccable Phone Manner: Polished, friendly, and professional, with the ability to create a lasting positive impression.Rapport-Building Skills: Quick to connect with patients over the phone, fostering trust and confidence in every interaction.Adaptable & Proactive: Thrives in a dynamic, desk-based role where problem-solving and initiative are key.Team Player: Collaborates effectively with colleagues to ensure a smooth and successful patient journey.The Details:Hours:Monday to Friday: 10 am – 12 pm and 4 pm – 8 pm.Saturday & Sunday: 11 am – 1 pm.Hours are split between two coordinators.Location: On-site at Priors Hall Dental, NN17 Corby.Pay: Starting at £13 per hour, with bonuses available for exceptional performance.Type: Permanent, part-time position.Why You?We’re looking for someone who sees every patient interaction as an opportunity to make a difference. If you’re passionate about patient care, driven by results, and eager to contribute to a growing, dynamic practice, this is the role for you.Ready to Join Our Team?If you’re excited about making a meaningful difference in patients’ lives and want to work in a team that values growth, collaboration, and excellence, we’d love to hear from you. Apply now and help us redefine dental care!