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Night Manager Hotel
Night Manager Hotel
Night Manager Hotel
Posted 9 days ago
- Feltham, Greater London
- Any
- External
About the Hotel
Atrium Hotel Heathrow is seeking a dedicated Night Manager to join our team. Located in Feltham, our hotel offers a new and exciting opportunity for a professional Night Manager. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness center.. As a key member of our team, you will play a vital role in ensuring exceptional guest experiences during the night hours.
Job Summary
As Night Manager, you will report to the Rooms Division Manager and will work alongside the reception team and be very customer focused. We are looking for someone with 4-star Hotel background who is used to working in a highly pressurized environment and can multi-task and experience in Handling Flight disruptions or any other ad-hoc bookings. The Night Duty Manager will have bags of personality with a positive & problem-solving attitude. This job is based on weekly rosters and requires full flexibility throughout the week including weekends.
Duties
Ensure guests' needs are met from check-in to check-out and throughout their stay
Provide outstanding customer service in accordance with hotel standards
Coordinate with housekeeping to fulfill guest requests promptly
Familiarize yourself with promotions and upsell hotel services
Adhere to company policies and procedures while interacting with guests
Conduct cashiering duties as needed and balance daily financial transactions
Communicate effectively with guests and handle any incoming communications promptly
Manage guest parking services and associated charges
Requirements
Be able to manage & train a medium size team
Have an honest interest in hospitality and Hotel business / hospitality-based degree
Be passionate and excel in customer service
Have excellent communication skills
Be IT friendly, comfortable with admin task
It would be an advantage if you have previous experience of carrying out the duty manager function within Opera system.
Experience working with Hotels near Airport in similar role will be an advantage to the role.
Benefits
Excellent career progression
Discount on hotel restaurant and Coffee shop
Discounted stay at the hotel-subject to availability
Discount on selected shops/retailer
If you are passionate about delivering exceptional service, possess strong leadership skills, and thrive in a dynamic hospitality environment, we invite you to apply for the Night Manager position at Atrium Hotel Heathrow. Join us in creating memorable experiences for our guests.
TPBN1_UKCT
Atrium Hotel Heathrow is seeking a dedicated Night Manager to join our team. Located in Feltham, our hotel offers a new and exciting opportunity for a professional Night Manager. Just one stop from Heathrow Airport, Atrium Hotel Heathrow is an urban retreat offering 570 ultra chic bedrooms with delectable culinary offerings through multiple Food & Beverage outlets, sizeable event spaces and exquisite wellness like swimming pool, sauna, jacuzzi and the fitness center.. As a key member of our team, you will play a vital role in ensuring exceptional guest experiences during the night hours.
Job Summary
As Night Manager, you will report to the Rooms Division Manager and will work alongside the reception team and be very customer focused. We are looking for someone with 4-star Hotel background who is used to working in a highly pressurized environment and can multi-task and experience in Handling Flight disruptions or any other ad-hoc bookings. The Night Duty Manager will have bags of personality with a positive & problem-solving attitude. This job is based on weekly rosters and requires full flexibility throughout the week including weekends.
Duties
Ensure guests' needs are met from check-in to check-out and throughout their stay
Provide outstanding customer service in accordance with hotel standards
Coordinate with housekeeping to fulfill guest requests promptly
Familiarize yourself with promotions and upsell hotel services
Adhere to company policies and procedures while interacting with guests
Conduct cashiering duties as needed and balance daily financial transactions
Communicate effectively with guests and handle any incoming communications promptly
Manage guest parking services and associated charges
Requirements
Be able to manage & train a medium size team
Have an honest interest in hospitality and Hotel business / hospitality-based degree
Be passionate and excel in customer service
Have excellent communication skills
Be IT friendly, comfortable with admin task
It would be an advantage if you have previous experience of carrying out the duty manager function within Opera system.
Experience working with Hotels near Airport in similar role will be an advantage to the role.
Benefits
Excellent career progression
Discount on hotel restaurant and Coffee shop
Discounted stay at the hotel-subject to availability
Discount on selected shops/retailer
If you are passionate about delivering exceptional service, possess strong leadership skills, and thrive in a dynamic hospitality environment, we invite you to apply for the Night Manager position at Atrium Hotel Heathrow. Join us in creating memorable experiences for our guests.
TPBN1_UKCT