Night Porter

Night Porter -
The Ropemaker in Emsworth
£13.50 per hour
Are you a dynamic and passionate hospitality professional ready to immerse yourself in the legacy of culinary icon Raymond Blanc? If so, we invite you to be a part of Heartwood Collection's newest concept and opening.
Heartwood Collection has a long-standing reputation for excellence in the hospitality industry. For our guests, this excellence resonates in the quality of our food and our service. For our employees, this commitment to excellence is integral to the way we train, support and reward our people. We pride ourselves on having some of the best people in the business working in our brasseries, pubs and our head office.
At our heart is a strong sense of family and within that environment, we nurture and encourage our people to be the very best they can be and to strive to achieve even more.
Role Overview and Responsibilities
Night Porter is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.
Undertakelate guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
Conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager.
Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.
Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety,
Licensing laws,
Environmental Health and
Employment law
Night Manager
- What we offer:
Flexible contract
Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
The Pantry
100s of retailers and experience discounts through Reward Gateway
50% off food at any Heartwood Inns or Brasserie Blanc
Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
Enhanced Maternity and paternity package
28 days of holiday
Refer a Friend Bonus up to £#####
Discounted company gift cards
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to pay you have already earned through EarlyPay
Night Porter
- The Ideal Candidate:
A genuine passion for the hospitality industry, with e xperience in hospitality management, and a hands-on approach
An ability to balance health, safety and security requirements with service and standards delivery and guest expectations
Strong interpersonal skills for diplomatically handling staff and customers, people-focused
Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise
To be fully conversant with property fire management procedures
A trustworthy individualand a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation
Heartwood Collection is already an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. We are now expanding the concept into rooms. Our Brasserie Blancs, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) are renowned for being a home-from-home.
Heartwood Collectionis a multi award-winning hospitality group:
- Sunday Times Best Places to Work winner#####4
- Double winner at the Publican Award#####24
- R200
- SRA 3 star rated
- plus many more!
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