Night Shift Helpdesk

Job title: Service Coordinator

Location: Poole sopers lane BH17 7ER

Contract length: 6 months initial contract

Rate: �15.96/hour PAYE

Working hours: Night Shift Weekday shifts between 19:30-06:30, Weekend Shifts between 16:30-09:00, Some Bank Holidays between 19:30-06:30

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting

for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS).

In this role you will be managing phone calls, faults, appointment booking for engineers, e-mails and queries as they come in and at times it can be very busy so being able to work as part of a team as well as independently and the ability to organise yourself and prioritise is key for this role.

We are a 24/7 Operations Centre; as this is a night and shift-based role applicants should be able to work on a shift basis which will include night working over various shifts which will include weekends and bank holidays.

The rotation is an average of 29 hour a week over a 3/4 week period so some weeks may be more and some less hours with shifts ranging between 6 hours and 11 hours in length. Our rota is built to allow a number of days off between each set of shifts.

Once fully trained, a week of day shifts every 4 weeks will be incorporated.

We offer a hybrid way of working, however whilst training you would need to be on site in our office in Poole. Once trained and if you have the appropriate set up as per DSE you will have the opportunity to work from home for half of each set of shifts.

Areas of responsibility and tasks:

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  Ensuring all faults are reported and despatched as per relevant contract information and processes.

  
  


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  Managing various emails that come into the mailbox and actioning according to the relevant contract or customer and responding in a professional manner.

  
  


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  Monitoring of fault management systems and interfaces

  
  


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  Take calls from various phone queues including customers, staff, members of public and switchboard calls.

  
  


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  Assist local field management with contract queries and admin tasks.

  
  


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  Follow a daily schedule to ensure operation of SOC tasks are completed and acknowledged.

  
  


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  Manage your own set tasks whilst also supporting team members with their tasks when required.

  
  


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  Carry out business and local targets set by SOC Management, ensuring any administration or mandatory training is carried out by the required date.

  
  

The key competencies and capabilities for this role are:

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  PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.

  
  


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  Excellent communication skills both verbal and written are essential.

  
  


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  Good attention to detail along with the ability to remain composed when working under pressure is essential, and etc

  
  

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

To apply, please follow the instructions on our application portal. We look forward to receiving your application