Nightshift Ask4help - Customer Service Advisor (PT-Part year)

We're recruiting for a part time, part year, nightshift customer service advisor to join an expanding dynamic Ask4help team based in the North East.
As a part of the Ask4help team, you will be an integral member of a fast-paced team, using a mixture of face to face and technical communication. This support is provided through a variety of face to face and phone/email communication channels.
We are particularly interested in individuals who possess exceptional customer service skills and well as basic competence in standard Microsoft applications. The ideal candidate will be able to blend their experience in customer interactions with their understanding of student needs, ensuring a great service for our customers.
Shifts: Nightshift = 23:00pm - 08:10am, 3 nightshifts on 6 nights off. Part year = you will be expected to work 36 weeks of the year, with 16 non-working weeks to be taken over the Christmas period (approx. two weeks), and a break over the summer from around the end of May to mid-September (14 weeks). This particular role is perfect for candidates who have busy lives. The shift pattern is also NOT suitable for students and you MUST have worked a nightshift role before.
Pay rate: £12.73. This is a campus based role therefore you must live in the North East and be able to get into Newcastle City Centre.
If your application is successful, you will be invited to an on-site interview which may include role play/ a small test and interview questions.
Key Skills/ Experience:
* Excellent telephone manner and customer service skills
* Clear communication skills
* Understanding demeanour
* Previous customer service roles (inbound/outbound)
Your main duties will include:
* Providing professional support via a range of channels which could include, telephone, and chat, remote support tools and service monitoring tools.
* Resolving enquiries at initial point of contact including areas relating to:
o Personal matters
o Student day to say questions
o Support the needs of the students and your colleagues
* Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions
Benefits of working for this client:
* Easily accessible location + working from home options
* 43 days holiday per year (post 12 weeks in contract)
* Attractive pay rate and enhanced rates (triple time) on bank holidays
To apply for this role please attach your CV to this advert. A member of the team will then be in touch regarding your application.

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