North America Travel Specialist

We are working with a great company, who are looking for an experienced North America specialist to join their team.

The Role:

• We are looking for experienced, full-time sales consultants with both passion and expert knowledge of Canada.
• Adept at tailor-making holidays, the successful candidate will have a flair for selling and proven experience of achieving sales targets.
• You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously.
• You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard.
• The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients.
• The ideal candidate will have experience in and solid understanding of a hybrid contact centre environment.

Key responsibilities:

• To use your extensive knowledge of Canada to build bespoke, complex itineraries to suit each individual client's needs and desires.
• To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
• To be able to build rapport and maintain relationships with direct customers and B2B partners.
• To demonstrate an understanding of selling principles and apply accordingly.
• To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
• To fulfil admin and customer service duties, aligned to the sales role.

Skills / Experience / Requirements:

• Strong sales and customer service skills
• Strong influencing skills with the ability to engage and persuade the client.
• Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
• Able to communicate confidently and enthusiastically (both verbally and in writing)
• Agile and open to change.
• Attention to detail, strong numeracy, and strong IT/systems skills (experience of travel and GDS booking systems - preferably Galileo)

Shift pattern:

• 37.5 hr working week.
• Mon - Fri, shift patterns (Apply online only)hrs or (Apply online only)hrs
• Sat - (Apply online only)hrs (every 3rd Saturday).

• Additional benefits:
• Uncapped commission
• Excellent pension scheme,
• Private health insurance
• Staff travel programme
• Holidays 21 + Birthday + an additional days leave for each additional years' service, capped at 4 extra days.