Observability Lead (New Relic)

Role: Observability Lead (New Relic)Job Type: PermanentLocation: Leeds, United KingdomReady to utilize your skills and knowledge in Observability and Site Reliability at scale?Are you looking for an exciting opportunity to provide technical leadership and perform in New Relic platform, including APM, Infrastructure Monitoring, Browser Monitoring, and Synthetic Monitoring? Make a meaningful impact as an Observability Lead (New Relic)! Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Work with leading lights of industry.Gain exposure to continuous learning and development opportunities.Shape the future of TCS.The RoleAs an Observability Lead (New Relic), you will be accountable for managing observability requirements, design, source system integrations, tool configuration and implementation of the required dashboards for critical customer journeys in Ecommerce.Key responsibilities: Define Observability best practices aligned to industry standards.Showcase your understanding and experience of Observability and Site Reliability at scale.Optimize and maintain the New Relic platform to ensure comprehensive observability across all applications and infrastructure.Implement best practices for monitoring and observability to proactively identify and resolve performance bottlenecks and issues.Work closely with cross-functional teams to integrate observability practices into the development lifecycle.Provide training and support to team members on using New Relic tools and interpreting observability data.Mentor and educate offshore team by improving New Relic tool knowledge.Engage directly with SME to co-develop innovative strategies that redefine how to efficiently manage, monitor, and analyze the infrastructure and applications.Foster a culture of teamwork, ensuring a two-way flow of relevant and timely information across the organization.Your ProfileKey skills/knowledge/experience: Extensive experience in Observability Engineering, performance monitoring, or a related role.Extensive experience with the New Relic platform, including APM, Infrastructure Monitoring, Browser Monitoring, and Synthetic Monitoring.Strong understanding of observability principles and practices, including metrics, logging, dashboarding and tracing.Experience with automation/orchestration tools: Ansible, Puppet, Chef and proficiency in scripting (e.g., Python, Bash).Strong working knowledge of cloud platforms (e.g., MS Azure, Salesforce Cloud) and container orchestration (e.g., Kubernetes, Docker).Experience with technical documentation to include architecture diagrams, user guides, white papers or product manuals.Familiarity with Agile work management and/or the ability to effectively communicate processes within and across teamsGood to have: Worked on industry leading observability tools like Dynatrace, Splunk, Prometheus, Grafana etc.Retail Ecommerce experience.Understanding of key customer journeys in Retail Ecommerce area.Experience working in Product team and well versed with Agile ways of working.Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.Diversity, Inclusion & WellbeingAt TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at ##### with the subject line: “Reasonable Accommodation Request”.Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.