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Ocean Import Operations & Account Manager
Ocean Import Operations & Account Manager
Ocean Import Operations & Account Manager
Posted 2 months ago
- Kesgrave, Suffolk
- Any
- External
Position: Ocean Import Operations & Account Manager
Location: Ipswich, IP10
Salary: £45,000
Hours: Mon-Fri 8:30am-17:00pm
We are seeking a Senior Ocean Import Operations Specialist to join our team at our Ipswich premises. The ideal candidate will have extensive experience in freight forwarding, ocean import operations, and account management, with a focus on customer service, and business retention, working on long-standing, high-revenue customer accounts.
Key Role & Responsibilities
Manage and coordinate ocean import operations for high-revenue customer accounts
Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction
Coordinate with carriers, agents, and other service providers to ensure timely and efficient cargo movement
Handle all aspects of import documentation, customs clearance, and compliance with applicable regulations
Proactively identify and resolve any operational issues or customer concerns
Provide guidance and support to junior team members as needed
Collaborate with sales and business development teams to identify opportunities for account growth and expansion
Essential Experience:
5+ years of experience in freight forwarding, with a focus on ocean import operations
Proven track record of successfully managing key accounts
Strong understanding of import regulations, customs clearance procedures, and international trade practices
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
Proficiency in relevant software and systems, including cargo tracking and management toolsBenefits:
Salary range up to £45,000pa
Bonus scheme
25 days holiday + BH
Onsite parking
Pay day treat day
Discount platform
Refer a friend scheme
Employee assistance programme
Role-related incentivesWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy
Location: Ipswich, IP10
Salary: £45,000
Hours: Mon-Fri 8:30am-17:00pm
We are seeking a Senior Ocean Import Operations Specialist to join our team at our Ipswich premises. The ideal candidate will have extensive experience in freight forwarding, ocean import operations, and account management, with a focus on customer service, and business retention, working on long-standing, high-revenue customer accounts.
Key Role & Responsibilities
Manage and coordinate ocean import operations for high-revenue customer accounts
Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction
Coordinate with carriers, agents, and other service providers to ensure timely and efficient cargo movement
Handle all aspects of import documentation, customs clearance, and compliance with applicable regulations
Proactively identify and resolve any operational issues or customer concerns
Provide guidance and support to junior team members as needed
Collaborate with sales and business development teams to identify opportunities for account growth and expansion
Essential Experience:
5+ years of experience in freight forwarding, with a focus on ocean import operations
Proven track record of successfully managing key accounts
Strong understanding of import regulations, customs clearance procedures, and international trade practices
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
Proficiency in relevant software and systems, including cargo tracking and management toolsBenefits:
Salary range up to £45,000pa
Bonus scheme
25 days holiday + BH
Onsite parking
Pay day treat day
Discount platform
Refer a friend scheme
Employee assistance programme
Role-related incentivesWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy