Office Administrator

Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.

Job Description, Hours and Person Spec.

Monday – Friday 8.45 – 5.30 (1hr for lunch)

• £25k – depending on the person, would look at going to £26k for someone with experience


• Must drive !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


• IT skills (Microsoft Office, Outlook, database management, CRM’s)


• Problem solving skills


• Personable


• Office based only

Duties and Responsibilities

• Processing contracts and finance documents


• Speaking to customers and obtaining proof of ID and address


• Answering customer queries and manging the telephones (answering customer calls / transferring people)


• Using multiple systems


• Looking after in life customer queries


• Chasing suppliers for updates and information / data


• Telephone based - ability to handle high call volumes and liaising with finance companies


• Guiding customers through their document signing journey


• Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time)


• Ability to handle difficult customers – example:  if a delivery fails customers can be left with no transport

Customer Service

• Monday – Friday


• 8.45 – 5.30 (1hr for lunch)


• Gym membership 


• 28 holidays (inc bank holiday)


• Must be able to drive and have nom more than 6pts on licence.

Key qualities:

• High attention to detail


• Robust


• Ability to use outlook and multiple web-based system at one time


• Ability to multi-task


• Work under pressure