On-Boarding Specialist - CRM

Our client is a global SaaS type company with a range of software products within the B2B and B2C marketplace. They are now seeking a Post Sales Support Specialist with a good understanding of software products. Located at their impressive UK headquarters in central London. This is an 8 month contract initially with 2 days in the office.

Skills

• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.


• Experience delivering software-based product onboarding or training.


• Knowledge of CRM software would prove very useful.

Duties

• Providing customer support including onboarding partner, strategy and training.


• Be the first point of contact to resolve challenging customer queries.


• Hold consultative conversations and using questioning skills to uncover customer pain points.


• Able to build urgency in customers to activate and use their subscriptions.

Benefits

• Long contract


• Product Training


• Free Breakfast