On Site Senior AV Technician

Key Responsibilities

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• Act as the senior team member when providing support to the Client's Dublin location.
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• Ensure all audio visual and media services are delivered to the business in a professional and efficient manner.
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• Deliver a 'white glove' level of customer support to all end users.
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• Offer support and assistance to clients both virtually and in person.
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• Drive event support including set up and operation of AV equipment.
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• Evaluating the end user requirement's regarding all internal events.
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• Setup and teardown of all scheduled onsite meetings.
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• Provide business as usual support & training to internal and external clients.
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• Assist and support the client in the use of fixed and portable AV equipment.
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• Ensure all video conferencing requirements for the client are met in full.
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• Be the driving force when ensuring all equipment on-site is maintained and kept in working order with all faults reported via the onsite procedures.
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• Liaising with remote offices in respect to the setup of video conferencing calls.
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• Develop and maintain the daily system checks to ensure equipment and room functionality.
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• Performs remote testing for local and regional offices.
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• Carry out first and second line troubleshooting to AV equipment and rooms within time constraints.
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• Work closely with the helpdesk and field service engineers, where required.
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• Performs other AV-related tasks as directed by the client.
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• Working closely with the Multi-Media Team Manager to develop and introduce a team shift pattern.
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• Working closely with various manufacturers to arrange and repair system equipment.
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• Maintain total confidentiality relating to information received for presentations and broadcasts etc.
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• Where required and the ensure support continues, follow daily handover processes.
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