Onboarding Specialist

Role: Onboarding Specialist

Location: Glasgow City Centre

Rate of Pay: �14.02p/hr

Hours: Monday: Friday 9am-5pm

Hybrid working: 3 days per week to work from home once training is signed off.

Job Description Summary

Within the Financial Institution Remediation Project Team, we are responsible for completing Know Your Customer checks (KYC) on behalf of our third-party Banks who use LBG corporate cards to provide lending solutions to their customers. We follow the standards and procedures ensuring we protect the bank and our customers by completing KYC checks compliantly. Our portfolio of stakeholders is third party Banks. We play a key part in supporting our stakeholders to deliver an excellent customer experience and through effective collaboration and building strong stakeholder relationships, we strive to continue playing our part in being the best bank for business.

About this opportunity:
At Lloyds Banking Group, we strive to create an environment where our employees can excel and achieve their goals.

As we move through 2025 we will continue to deliver on LBGs strategy and change at pace so that we can enhance the service we provide to our customers. We are growing our team of analysts to ensure we continue to deliver on customer and stakeholder demand and expectations. We are looking for a highly motivated individual with a growth mindset, who has the below skills and experience.

KEY CAPABILITIES, KNOWLEDGE, SKILLS AND EXPERIENCE

Good technical knowledge of other financial crime areas

• Ability to analyse customer information, ensuring it meets our standards and is processed compliantly
• Oral and Written Communication - Strong and clear communication skills to work with stakeholders and customers
• Ability to problem solve and support peers/stakeholders with complex cases
• Team player - Supporting and collaborating with peers to ensure success
• Takes responsibility for queries / issues through to resolution
• Confident in objective handling through to discussion and resolution
• Prioritise workloads and manage your own WIP effectively

What you'll be doing

Provide a customer centric approach putting the customer at the heart of what we do. You will be passionate about ensuring stakeholders and customers get the right support when they need us, whether it's a simple response or supporting with more complex queries in relation to the KYC checks you will be completing.

• You'll work with confidence and demonstrate the ability to stay on top of your caseload with effective WIP management and a real can-do attitude and commitment to delivering for our customers.
• You will be a catalyst by nature and identify continuous improvement opportunities to enhance our processes and be passionate about driving change.
• Looking for ways to go above and beyond and take personal pride at overcoming challenges.
• Quickly build stakeholder relationships to understand and meet customer expectations
• Be meticulous in your approach to information gathering from various resources whilst adhering to processes and procedures to ensure compliant outcomes.
• Enthusiastic with the desire to deliver excellent service, and support peers to ensure the team succeeds together.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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