Onsite Engineer

Onsite EngineerLocation: WalesSalary: £28,000
Our ClientThey are a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, they were founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. They pride themself on “making amazing happen”. Their relationships are fuelled by their deep expertise and are grounded in the company Way. Their empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside them to the leaders who guide them, they move forward together. Job SummaryThe role of Onsite Engineer within the Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.The Onsite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.Be eligible for Security Clearance and adhere to their policies.Flexibility - Travel required Key responsibilitiesDeliver On-Site services for a client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.Ability to follow documented procedures provided by either them or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications, Skills & ExperienceDemonstrable skills and knowledge in relevant technology areaCollege, University or Professional certificationsLikely already holds one or more of: CompTIA A+/N+May have, or be studying towards, one or more of: MCDST, ITIL Foundation v4 Essential AttributesPositive attitude and influence to others, a real ‘Team Player’Methodical and quality-minded with a right-first time approach to all work.Passionate, professional, with a ‘can-do’ attitude at all timesCommunicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.Ability to recognise when to request supportWorks on own initiative, or as a team, towards agreed common goals.Open, honest, and approachable at all times.Flexible about working hours and work locations; prepared to travel.Punctual, reliable, and well presented BenefitsLife AssuranceCompetitive Contributory PensionPrivate Medical InsuranceEnhanced Maternity Pay25 days holiday + bank holidaysOption to buy additional holidayDental InsuranceSeason Ticket Loan + additional perks