Onsite IT Engineer

Job Role: Onsite IT Engineer (Field Service)
Location: Carmarthen (with travel to surrounding locations such as Swansea, Port Talbot, and occasionally Bristol, Exeter, and Dorset)
Salary: Up to �28,000 (�30,000 with security clearance) + �400/month car allowance and travel expenses
About the Role:
We are seeking a skilled Onsite IT Engineer to join our clients Field Service team. This role involves delivering high-quality onsite IT services for both BAU (Business as Usual) and ad-hoc engagements across one or more client sites. You will work closely with a key customer to provide technical support for desktop computing, corporate IT services, and more.
This position requires flexibility, as travel to various locations is part of the role. Successful candidates must also be eligible for Security Clearance and adhere to companies' policies.
Key Responsibilities:
Onsite Technical Support:

• Provide 1st and 2nd line support for desktops, laptops, printers, and VC systems.
• Perform hardware installations, break/fix services, fault finding, and basic server maintenance (Lenovo workstations, Dell servers).
• Assist with office moves and hardware changes.

Client-Focused Services:

• Follow documented procedures and adapt to process changes where required.
• Deliver outstanding service with attention to detail, ensuring quality and efficiency.

Collaboration and Development:

• Work independently or as part of a team to achieve shared goals.
• Actively participate in training and development opportunities to expand your skillset.

Qualifications and Experience:

• Demonstrable knowledge in IT hardware and software support.
• Relevant certifications such as CompTIA A+/N+, or working towards certifications like MCDST or ITIL Foundation v4.
• Experience with ticketing systems and administrative updates.

Essential Attributes:

• A positive, team-oriented attitude with a passion for delivering excellent customer service.
• Methodical, detail-oriented, and focused on getting tasks right the first time.
• Strong written and verbal communication skills.
• Flexible, punctual, reliable, and able to work under pressure.
• Ability to travel to multiple sites as required.

Additional Requirements:

• Preferably holds or has previously held SC Security Clearance or NPPV3 (subject to passing vetting).
• No previous criminal convictions (vetting requirement).
• Based in or near Carmarthen.

Benefits:

• Competitive salary of up to �28,000 (up to �30,000 with clearance).
• �400/month car allowance and reimbursement for travel expenses.
• Comprehensive training and development opportunities.

How to Apply:
Click apply now or speak with Chris Holliday for additional information.