Operations Administrator

Here at Sterling Recruitment Services we have an exciting opportunity for a Operations Administrator to join a busy transport office for a client based in Gateshead.

Working 5 out of 7 days on a rota basis. Shifts are 05:45am-14:15pm & 14:00pm-22:30pm.

We are ideally looking for candidates who have previous experience working within a busy transport office however this is not essential as there will be full training provided.

Duties include;

• Provide administrative support to site management team to support daily business activities


• Complete all administrative tasks in a timely and accurate manner


• Run system generated reports and update internal reports relating to site performance on a daily basis


• Update business and client systems as required by operational processes, including HDi, Key2 and E-pod


• Provide timely updates on site performance as required


• Engage directly with client representatives by phone, email or in person to resolve queries and know when to escalate, if appropriate


• Engage directly with customers to provide updates in relation to their delivery and to resolve queries


• Completion of employee records such as time sheets, holiday planners and new starters documentation


• Complete thorough debriefing of delivery crews on return to site, ensuring paperwork and E-pod debriefing is accurate and completed correctly


• Contacting customers where a delivery has failed to rearrange delivery in a timely manner


• �Completion of any reasonable management requests

Candidate criteria�

• Must have good IT skills�


• Must have experience using Microsoft systems�


• Must have good communication skills both verbal and written�


• Can work well within a pressurised fast paced�environment�

If you feel you would be suitable for this role, please apply or call our office for further information.