Operations Administrator

We're on the lookout for an Operations Administrator to join our expanding client based in Loughborough on a full-time basis. This role is contracted for 5 months to cover our client's peak period but could be extended.

Salary: �13 - �14 per hour (depending on experience).

Hours: 09:00 - 17:00 Monday - Friday (with flexibility required to outside these hours for company needs).

The Role:

As an Operations Administrator, you will support the day-to-day operations of the business, with a focus on job bookings, administrative coordination, and client communication. You'll be responsible for managing on site workers availability, issuing job quotes from our clients CRM system, maintaining accurate records, and ensuring a smooth flow of information between internal teams, on site workers, and clients.

Key Responsibilities:

• Liaise with internal team to understand upcoming requirements.
• Schedule and assign on site workers to jobs using the company's CRM system.
• Ensure on site workers are informed of their shifts, call times, and any changes.
• Adapt quickly to late changes or cancellations, reallocating resources where required.
• Keep a clear and accurate calendar of upcoming shifts and staff availability.
• Act as a point of contact for client queries relating to bookings.
• Prepare and issue job quotes using the CRM system, ensuring accuracy and professionalism.
• Support ongoing client relationships with timely updates and administrative follow-through.
• Monitor training and certification expiry dates and support staff in renewing where needed.
• Assist with logistics such as hotel bookings, travel arrangements, and paperwork for jobs.
• Assist the team across departments as needed - flexibility is key as they are a small team.
• Be available for occasional weekend or evening coordination when required.

Essential Requirements:

• Strong organisational and administrative skills.
• Excellent written and verbal communication.
• Comfortable using CRM systems and Microsoft Office/Google Workspace.
• Able to manage multiple tasks and deadlines calmly and efficiently.
• Professional and friendly manner when dealing with clients and staff.

If you are looking for a temporary administrative role with a growing local company, then apply for this role now!

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.