Operations Coordinator

OPERATIONS COORDINATOR

COMPANY OVERVIEW

Our client has been in operation since the mid 1800s with over 500 employees.

They service the agricultural, construction, fire & security and ground care industries specialising in service, maintenance and groundcare machinery.

They are a family-owned business, who pride themselves on their supportive and caring culture

JOB PURPOSE 

Our clients Pro Agri and Groundcare divisions in Stockbridge are looking for their next working Operations Coordinator to join the team for this combined role. Reporting to the after sales and depot Manager, this key role involves identifying customers’ needs and responding as necessary, determining priorities and allocating jobs to workshop staff.

JOB SPECIFICATION 

• Taking service calls and assist in distributing workload
• Updating customers on progress obtaining work authorisation
• Creating job cards and invoicing jobs in a timely manner
• Service and parts administration
• Providing service quotes and upselling aftersales
• Monitoring work in progress to ensure timely job completion and invoicing
• Assist with depot operations
• Help maintaining health and safety records
• Dealing with warranty administration

QUALIFICATIONS & SKILLS

• You will be IT literate
• You will have strong numeracy skills.
• You will be able to demonstrate a proven track record of excellent communication skills
• You will have an organised and diligent approach and the ability to work to deadlines
• Technical experience, or knowledge of construction, agriculture, or groundcare would be advantageous.
• Full UK driving Licence

SALARY & BENEFITS

It is our clients philosophy to try to do everything they can to ensure that everyone working for them is happy and gets pleasure and satisfaction from their work. They are committed to training and developing their employees to enable them to achieve their maximum potential. They also provide the following:

• £28,000-£30,000 depending on experience
• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being

Please call Tom on (phone number removed) for more information or email a copy of your CV to (url removed) in order to prompt a call back.