Operations Coordinator

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Job Title

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Operations Coordinator

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Salary & Benefits:

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£24,000 Per Annum (Pro Rata)

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Company NEST Pension

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20 Days Holiday (Plus Bank Holidays) (Pro Rata)

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Location:

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Oakpark Security, The Knowledge Gateway, Unit B5 Parkside, Nesfield Road, Colchester, CO4 3ZL

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Working Hours:

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25-30 Hours Per Week over 4/5 Days

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Precise working hours are negotiable to support candidates with transport/childcare constraints.

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The Role:

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We are looking to recruit an Operations Coordinator to support our Management team in the delivery of Manned Guarding and Mobile Services to our clients

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This is a role designed to measurably improve service delivery to our customers.

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Main Duties and Responsibilities:

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Conduct daily reviews of the performance of our Patrol & Response teams using our TrackTik software.

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Collate and distribute reports to customers as required, including the escalation of any issues from the previous night.

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Management of Fleet vehicles within Oakpark Security, including coordinating repairs, booking servicing and tracking mileage.

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Onboarding new customers in line with business processes.

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Promote Vertas Group's 'Customer First' ethos by proactive engagement with customers by email or telephone.

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Rapid, comprehensive and documented resolution of any customer or staff queries/complaints/issues that may arise, or escalation to the appropriate line manager.

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Liaise with customers to check and update information as necessary.

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Participate in billing of Ad Hoc work undertaken on Mobile Services within Oakpark Security

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Technology Skill Level

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(Full Training will be Provided)

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Comfortable with the Microsoft Office suite.

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Full training on our Patrol Management system - TrackTik - will be provided during the induction period. Full training will also be provided on other systems such as Microsoft Dynamics and our TrakM8 fleet system.

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Candidate Specification:

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We are looking for candidates who are organised, detail-orientated and able to manage documents effectively.

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No experience in the Security Industry is necessary.

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The role would suit candidates looking for a daytime role that can accommodate a school run at both ends of the day.

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Ref: VERPO1

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