Operations Director

Are you a dynamic leader with a passion for operational excellence and a track record of delivering growth? Join a global software solutions provider, empowering leading organisations worldwide with cutting-edge tools. Ocho are working exclusively on an Operations Director vacancy, who will drive efficiency, scalability, and client satisfaction across four key functions: Professional Services, Program Management, Customer Care, and Key Account Management. Key Responsibilities: Optimise operations to meet KPIs, drive revenue, and exceed customer satisfaction goals Develop scalable frameworks to double revenue within 35 years. Lead cross-functional collaboration for seamless service delivery and innovation. Enhance team performance through training, talent management, and process improvements. Implement risk mitigation strategies and foster a culture of continuous improvement. What Youll Need: Experience: 810+ years in operations leadership, ideally in software or supply chain solutions. Skills: Expertise in professional services, resource management, customer engagement, and cross-functional collaboration. Technical Knowledge: Familiarity with SDLC, ITIL, and tools like JIRA or ServiceNow. Attributes: Analytical mindset, strong communication skills, and the ability to thrive under pressure. Flexibility: Willingness to travel and adapt to client needs. Preferred but Not Essential: Supply chain or logistics industry experience. Recognised project management qualifications. Degree in Business, Software Development, or related fields. This is a unique chance to shape the future of a high-growth organisation while advancing your career in a supportive and innovative environment. Please apply now if you meet the above requirements or reach out to Andrew Harrison directly. Skills: Revenue Leadership Operational Excellence