Operations Director

neoci Woodbridge, England, United Kingdom Operations Director neoci Woodbridge, England, United Kingdom This range is provided by neoci. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range The Operations Director is responsible for overseeing and managing daily operations. This role leads four key teams: Customer Success, Service Delivery, Field Engineers, and Operations. The Operations Director ensures that all operational activities align with strategic objectives while delivering high-quality service to customers. Key Responsibilities Leadership & Management Provide strategic direction and leadership to the Customer Success, Service Delivery, Field Engineers, and Operations teams. Foster a collaborative and results-driven work environment. Develop and implement operational policies, procedures, and best practices. Optimize team performance to ensure efficiency and effectiveness. Oversee the development and implementation of processes and systems to enhance operational performance. Act as an escalation point for service issues, ensuring swift resolution. Ensure compliance with industry standards, regulations, and policies. Identify opportunities for process improvements and drive a culture of continuous improvement. Stay updated on industry trends and best practices. Customer Success Develop and implement strategies to enhance customer satisfaction and retention. Monitor customer feedback and drive improvements. Ensure timely and effective resolution of customer issues. Serve as the primary escalation point for critical customer concerns. Implement and maintain robust support processes to enhance customer service. Service Delivery Oversee the Service Delivery team, ensuring successful project implementation and execution. Monitor project progress, identify risks, and implement mitigation strategies. Field Engineers & Stores Supervise the Field Engineers team to ensure timely and efficient installation, maintenance, and repair of telecommunications equipment. Enforce safety protocols and ensure compliance with health and safety regulations. Processes & Systems Manage the Operations team, ensuring efficient operational processes. Implement technology solutions to streamline operations and improve performance. Team Development Recruit, train, and mentor management and team members. Provide coaching and support to foster professional growth. Set performance goals and conduct regular performance evaluations. Work cross-functionally with Sales, Marketing, and Product Development to align operational strategies with business objectives. Communicate insights and feedback to relevant stakeholders. Ensure operational teams receive training on new products and services to provide knowledgeable support to customers. Develop and manage the operations budget, ensuring cost-effective resource allocation. Monitor financial performance and drive operational cost efficiencies. Reporting & Analysis Prepare and present operational reports to the executive team, highlighting key performance indicators and metrics. Utilize data-driven insights to inform strategic decisions. Facility Management & Health & Safety Act as the Health and Safety Officer. Conduct risk assessments and implement strategies to mitigate risks. Ensure the office environment is well-maintained, safe, and compliant with regulations. Adhere to Health & Safety, Data Protection, Information Security, PCI, and DSP policies and procedures. What You ll Need to Succeed Extensive experience in operations management, ideally within a relevant industry. Degree or equivalent professional qualifications. Strong analytical skills to evaluate data and operational performance. Excellent organizational and leadership abilities. Proven experience in managing P&L. Ability to lead teams through operational changes. Project management expertise, including planning, execution, and resource allocation. Excellent communication and stakeholder management skills. Strong decision-making and time-management abilities. Experience in establishing policies and ensuring compliance with regulations. Why You ll Love This Job Opportunity to develop a best-in-class operations team focused on delivering exceptional customer experience. Work with cutting-edge technology, including AI-driven customer support solutions. Lead a high-performing team in a fast-growing, innovative environment. Directly influence improvements in core business systems and processes. Engage with senior stakeholders and handle escalations effectively. Drive continuous enhancements to operational efficiency and customer satisfaction. Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Telecommunications #J-18808-Ljbffr