Operations Manager

About IP Centrum Disrupting the vast and complex Intellectual Property industry, IP Centrum, has solved and is solving some of the industry's previously "unsolvable challenges". The IP domain is complex and intricate. IP Centrum is an outlier in how they are approaching this industry by normalising its complexities and completely reinventing the methods of performing the highly critical IP formalities processes. These processes are necessary to maintain and manage extraordinarily valuable patents, trademarks and other IP owned by leading technology companies worldwide and have been traditionally highly error-prone and labour-intensive. The team at IP Centrum wake up every day and obsess about building the best possible services for IP Formalities people. This is a super exciting time to join IP Centrum. Do you want to be part of it? Read on to learn more about the Operations Manager role and who we are looking for…The roleWe are excited to offer an opportunity for an extraordinary Operations Manager; a master of people management who thrives in a high-velocity environment, who knows how to inspire and foster high performance, and possesses an unwavering passion for delivering unparalleled customer service. If you have a relentless drive to achieve excellence, an innate ability to empower others, and a fervent dedication to creating extraordinary customer experiences, we very much look forward to hearing from you and hope you’ll consider joining one of the most diligent, hard working and special teams.Key responsibilitiesMasterful management: Lead and manage our insanely passionate operations team from our Chadwick End office near Solihull. You'll recruit, train, develop, manage and mentor team members to ensure they perform at their very best.Customer delight: Be obsessed with ensuring our operations team delivers outstanding customer service with an extraordinary level of detail and personal touch. Ensuring the service all clients receive is consistent, irrespective of which team member they deal with, while leaving room for personality, flair, and humanity, rather than simply robotic efficiency.Operational mastery: Streamline processes, implement best practices, understanding the diligence and a cadence of getting things done on time, and always upholding high-quality standards. Identify areas for improvement and lead projects to always be improving.Innovative solutions: Address operational challenges and issues promptly; you will use your problem-solving skills in concert with high emotional intelligence to find elegant solutions to daily, complicated challenges, and maintain smooth operations at all times.Reporting: You’ll report directly to our CEO/Founder, who favours practical velocity significantly. You will provide regular updates on team performance, projects and initiatives progress, and operational metrics.Who you areEnergetic: We want an energetic manager who can inspire and motivate the team; your enthusiasm and drive will set the tone for the entire team.Strong communicator: We value strong communicators who can effectively convey ideas, provide clear instructions, and foster a collaborative environment. Opinionated: We love people who are not afraid to voice their opinions and contribute to discussions with valuable insights. Attention to detail: A meticulous eye for detail is crucial to ensure accuracy and quality in our operations. Adaptable: You should excel in a fast-paced, dynamic environment and assess changes dispassionately on merit rather than being protective of the status quo. You will need to adapt to new challenges, assess and refine upcoming changes, and lead your team through periods of transition, as well as be the catalyst for changes to drive constant improvement.Customer-focused: A strong focus on delivering outstanding customer service and achieving the best outcomes for our customers is incredibly important. You will need to ensure that customer needs are met and that they have an outstandingly positive experience with our services, but without relying on “corporate” cop-out like surveys and “complaints departments”.Management: Proven in the art and science of people management. You should have experience in leading teams and driving them to achieve genuinely out-sized results. You will be able to clearly articulate your methods and strategies for such. Problem solver: Strong problem-solving skills with the ability to think critically with logic and find innovative solutions. You should be able to address issues promptly and effectively. Other infoOur office is based in the Solihull (UK) countryside, and we believe in being predominantly on-site, face-to-face, bringing energy to and enjoying the buzz to our operational hub.Salary range of £50k-£70k, but a higher salary is possible for the right candidate.We have all the usual benefits, plus more!Please review our glassdoor to find out more about working with us -