Operations Manager

Managing a London portfolio comprised of a corporate office and two town houses, we are looking for an experienced Facilities Manager with a background in operational management, to work with a high-end, global leader in prestige beauty. The Facilities Operations Manager (FOM) is a role dedicated to the delivery of the services and communication with key stakeholders. The FOM will live and breathe a high-touch service. They'll take information from the helpdesk and transform it into valuable insight, feeding it back frequently to each key stakeholder.
Candidates for this role should live and breathe enhanced workplace experience. This person will constantly innovate what we are doing and how it can be developed to improve the workplace experience for Client colleagues. They are responsible for all service lines in contract for the site, such as Hard Services, Soft Services, Mail & Courier, Cleaning, Security, Finance; and for ensuring an integrated model is delivered.
JOB OVERVIEWCombining the approach of a five-star Hotel Manager with a Business Improvement Manager, this person will be responsible for taking customer and client feedback and combining this with shared best practice and performance data to create a world class workplace experience. The candidate will set and maintain high standards of service output and customer engagement so that Client expectations are consistently exceeded, ensuring the high-quality presentation of all internal and external building areas to guarantee a positive user experience throughout the estate.
This person will be the key point of contact for Clients and Customers, regarding service delivery and workplace experience; for resolving any questions, queries or issues and liaising with the Head of FM as required for escalation, feedback and support.As Facilities Operations Manager, you will be responsible for everything that goes on within your remit, from HR, Finance and Contracts to being a Subject Matter Expert on service lines.
WHAT WE ARE LOOKING FORThe ideal candidate should be:
Resilient and confident in dealing with people at all levels. You should also be able to handle several conflicting priorities. Have excellent communication skills both verbal and written & a high level of IT literacy. Furthermore, it is imperative to have knowledge of Hard and Soft Services Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of �10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and
schools.
Join our Mitie Team.
Together our diversity makes us stronger.

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