Operations Manager

Role: Operations Manager - Health and Social Care/Residential ChildcareLocation: Remote based with occasional travel for 1:1s and team meetings across the South East of EnglandSalary: £40,000 - 47,000 (DOE) plus performance based bonusesAs an Operations Manager for the Care sector, you will use your infectious and transferable energy, to motivate, energise and inspire your team of Personal Tutors to deliver an outstanding experience to every learner, every time and exceed our ambitious growth targets across the South East.With your knowledge, experience and unique edge you will lead and invigorate your team to achieve maximum productivity, provide accurate forecasting to our Operations Director including forecasted starts, achievers, leavers and out of funded learners as you drive the team to succeed and execute a mind-blowing performance.You will use our sophisticated reporting system - Power BI to inform decisions, alongside your passion, enthusiasm and drive to ensure high performance across the team, challenging any performance issues to ensure the smooth running of daily operational activity, putting the learner journey the heart of everything you do.Key aspects of this role include;Accountability for all aspects of line management and leadership of a remote based, diverse team inclusive of recruiting, training, developing and retaining peak performing colleaguesExceed regional targets against budget and drive our ambitious growth plansDevelop and share best practice across teamsDrive consistent and effective delivery to learnersConduct regular forecasting for department including; starts, QAR, leavers, out of funded learners and headcount requirementsCoach, mentor and develop your team with regular team meetings and 1:1 meetings both remotely and face to face· Adhere to GDPR regulations and all internal information and data security policies and proceduresWhat we need from you:Successful track record of leading and developing a high performing team in a remote work place learning environmentExperience of taking accountability for own and teams resultsExperience of driving commercial partnerships to grow businessExperience of effectively delivering on deadlines, objectives and targetsExperience of using data to inform decisionsStrong people management and leadership skillsCommercially aware with strong sales and business development skillsWell developed interpersonal and motivational skillsEffective communication skills, both written and verbal