Operations Manager

Operations Manager
Bracknell

We are iHasco. We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million+ training sessions over 15 years, we're not just growing; we're skyrocketing. Join us now and lead the charge in our high-octane Commercial Sales team.

We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our Customer Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.
Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity. With the backing of the Citation Group, we're poised to reach new heights and provide an unparalleled client experience.

The role (we have 2!)
We are seeking skilled professionals to join both our Customer Success and Sales teams, each playing a pivotal role in enhancing our operations and customer satisfaction.

* Customer Success Role: This position is crucial for maintaining the smooth operation of our Customer Success team. You will focus on optimising processes, providing actionable insights, and ensuring that customer interactions are managed efficiently. Your efforts will be instrumental in improving customer satisfaction and retention. By establishing effective workflows and a disciplined operational rhythm, you will build trust across the business and drive continuous improvement.
* Sales Role: In this role, you will be essential in supporting our sales operations, focusing on streamlining processes, managing tools, and enhancing team efficiency. Your contributions will help in generating and nurturing leads, managing sales pipelines, and ensuring that the sales process is executed effectively. By providing strategic insights and supporting sales initiatives, you will play a key part in achieving our sales targets and business growth.
Both roles require a proactive approach, strong organisational skills, and the ability to collaborate across departments.

If you're passionate about optimising operations and driving business success, we encourage you to apply.

Key Responsibilities:

* Process & Workflow Development: Collaborate with multiple teams to refine processes and dashboards for better customer management.
* Customer Insights: Analyse customer goals, satisfaction, and engagement to manage relationships effectively.
* Operational Excellence: Optimise multiple systems and troubleshoot daily issues.
* Reporting & Analytics: Develop and present customer data reports, dashboards, and metrics.
* Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.
* Internal Documentation: Create and maintain process documentation and training materials.
* Technology Implementation: Support the integration and management of customer-focused technologies.
* Operational Efficiency: Apply best practices to enhance productivity and scale customer interactions.
Qualifications & Skills:
* Experience: Proven software sales experience, especially with enterprise clients. Familiarity with business systems like Salesforce and Hubspot.
* Personal Attributes: Detail-oriented, adaptable, and effective under pressure. Strong problem-solving and communication skills.
* Leadership: Experience in line management, KPI setting, and team development. Ability to handle complex operational tasks.

What you get from us
From your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.

We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive. You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose. We will challenge and grow you continuously-you will never find yourself clock-watching with us. We trust you, rely on you, and care about your well-being.

Hit Apply now to forward your CV.