Operations Manager
Posted 5 days ago
- London, Greater London
- Any
- External
- Expires In 3 months
Our client, a specialty insurer in the Lloyds market, has a fantastic opportunity for an Operations Business Partner to join their Operations team.
You will be responsible for the delivery of the underwriting support model to the underwriting teams and you will act as key contact, co-ordinator and point of escalation between the company's specified underwriting teams, the operations team and the company's outsourced business partner.
Some of your responsibilities will include:
Daily/weekly/monthly monitoring of KPIs for defined business lines.
Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to specified Underwriting Teams. Review documentation annually, or whenever business change is planned.
Responsible for the management and training of the Operations Business Partnering team.
Standardise services alongside other Operations Business Partners.
Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
Coordinate shared email boxes.
Monitor data quality entry by the Outsourced Business Partner.
Assist the Head of Operations Business Partnering with the delivery of the UW Support Model, both in London and in the expansion to the overseas offices.
Creation of procedure documents and participating in training workshops
Preparation of materials and meeting attendance as required
About you:
Experience of the London Market Insurance processes and systems (bureau and non-bureau) is essential for this role.
Previous experience in outsourcing/offshoring and subsequent monitoring of tasks.
Proficient in Microsoft products. Technical authorship of Standard Operating Procedures, process maps and controls. Analytic capabilities to action exception reports, track and report KPI progress.
Advanced use of policy administration systems
Prior experience as a SME during change projects and adoption of new processes.
Proven communication and stakeholder management skills
Apply today for an opportunity to join a standout leading insurance group at Lloyds, the world's specialist insurance market.
You will be responsible for the delivery of the underwriting support model to the underwriting teams and you will act as key contact, co-ordinator and point of escalation between the company's specified underwriting teams, the operations team and the company's outsourced business partner.
Some of your responsibilities will include:
Daily/weekly/monthly monitoring of KPIs for defined business lines.
Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to specified Underwriting Teams. Review documentation annually, or whenever business change is planned.
Responsible for the management and training of the Operations Business Partnering team.
Standardise services alongside other Operations Business Partners.
Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
Coordinate shared email boxes.
Monitor data quality entry by the Outsourced Business Partner.
Assist the Head of Operations Business Partnering with the delivery of the UW Support Model, both in London and in the expansion to the overseas offices.
Creation of procedure documents and participating in training workshops
Preparation of materials and meeting attendance as required
About you:
Experience of the London Market Insurance processes and systems (bureau and non-bureau) is essential for this role.
Previous experience in outsourcing/offshoring and subsequent monitoring of tasks.
Proficient in Microsoft products. Technical authorship of Standard Operating Procedures, process maps and controls. Analytic capabilities to action exception reports, track and report KPI progress.
Advanced use of policy administration systems
Prior experience as a SME during change projects and adoption of new processes.
Proven communication and stakeholder management skills
Apply today for an opportunity to join a standout leading insurance group at Lloyds, the world's specialist insurance market.