Operations Performance Manager

About the job: As Operations Performance Manager, you will be responsible for daily operational performance, ensuring smooth coordination across all key service delivery functions and alignment with business and contractual goals.The role's primary purpose will be to manage, improve and analyse the performance of the customer operations and associated workflows. You will be responsible for reviewing and tracking key performance metrics, championing all operationally focused systems and processes, and continuously improving the performance of the customer operations teams to meet and exceed customer and client expectations.

About Ecovision:Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.

Benefits of working at Ecovision Asset Management:

• Free work social events including Christmas Party and summer BBQ 


• Strong team culture, our staff are our focus 


• Contributory pension (up to 5%) with overpayment option 


• Yearly salary increases for all staff  


• Buy and carry over annual leave facility 


• Death in service cover 


• Company sickness pay


• Employee Assistance programme


• 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days 


• Long service awards 


• Excellent maternity, adoption, surrogacy and paternity benefits 


• Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression 


• Flexi working of hours and location that facilitates a work/life balance 


• Bike to work scheme

What you’ll do:

Operational Workflow Management 

Oversee booking management, system fault triage, engineer support, and subcontractor scheduling processes.

Plan work composition to achieve revenue and contractual obligations. 

Financial & Budget Oversight 

Input into and manage operational budgets and cost control relating to:  

Scaffolding, Subcontractors, Accommodation and other ad hoc spending relating to field service and customer support.

Promote profitability and ensure resource efficiency across all operational areas. 

Process & System Development 

Develop, implement, and evolve systems, policies, and procedures to drive operational efficiency and continuous improvement. 

Identify opportunities for automation and standardisation.

Stakeholder Collaboration 

Build strong working relationships with external partners (subcontractors, i.e. Roof Tech, PVF, BPO providers) to ensure cost-effective and high-performing solutions. 

Collaborate with internal teams, including Sales, QHSE & Technical, Warehouse, and Account Management, to align operations with business goals. 

Data, Reporting & Insights 

Provide timely, accurate reports to senior management on revenue, faults and trends, operational activity, productivity, and outcomes. 

Analyse data to inform decisions and performance improvements. 

Ensure customer contact methodology is designed, followed, and facilitated in line with contractual requirements.

Contractual Performance and Administration

Support the Account Management team in delivering the workflow related to the feed-in tariff (FIT) submission process across all Client portfolios, working with the IT and Account Management team to increase automation where possible.

Lead and manage legal administrative functions and ensure compliance with contractual and statutory obligations. 

Customer & Quality Management 

Handle all complaints linked to customer delivery, ensuring swift resolution and continuous service improvement. 

Refine all back-office processes to enhance quality, efficiency, and customer satisfaction. 

Other

Supporting the team in other reasonably required duties, including deputising for the Head of Operations in their absence.

What you’ll need:

• A self-starter mindset with the drive to establish, improve, and evolve systems and processes. 

• Proven ability to shape operational decisions and systems based on changing business and resource requirements. 


• Ownership mentality — able to work autonomously and take full accountability for outcomes. 

• Confidence in analysing data, identifying trends, and translating insights into action plans. (Experience with Salesforce – Salescloud/Field Service/Marketing Cloud a distinct advantage)


• Excellent leadership skills focused on maintaining a positive, performance-driven culture. 

• Strong communication skills and building relationships with internal and external stakeholders. 

• A good understanding (or eagerness to learn) of solar PV technology and operational advancements. 

Location: Ecovision, Pure Offices, Quedgeley, Gloucester. 

Hours: 37.5 hours per week, Monday to Friday.

Salary: Circa £45,000 per annum

Why Join Us?

Opportunity to join a growing solar PV company.

Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.

Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement: Ecovision are committed to ensuring diversity and inclusion within our Organisation.  We strive to be a successful, caring and welcoming place for all our team members and our customers.  We are committed to our equal opportunities policy and a culture of respect and understanding.  We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities.  We are very willing to provide accessibility accommodations for applicants where required.  If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do let us know.

To apply:

If you wish to apply, please send a CV and covering letter by the closing date – 11th April 2025.