Operations Specialist - Education Travel

Operations Specialist

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Our client, an award-winning tour operator, specialises in tailor-made holidays and school trips worldwide. The Education division, partnered with the Geographical Association, is a UK leader, offering exceptional customer service from their office in Surrey.

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Operations Specialist - What Will I be doing?

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• As an Operations Specialist, you'll provide destination expertise and guide customers through the booking process.
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• Assist teachers through the booking journey.
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• Create detailed itineraries, aligning with company timelines.
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• Generate accurate quotes, checklists, and final documents.
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• Maintain a departures checklist, sending reminders for required information.
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• Process amendments and upsell products for maximum revenue.
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• Resolve in-resort issues promptly, ensuring high customer service.
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Operations Specialist - What experience do I need?

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• If you have a passion for travel, diverse cultures, and a proven track record in operations or teaching, you could be the ideal candidate.
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• Maintain excellent knowledge of assigned regions and products.
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• Proficient use of the in-house reservations system.
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• Deliver information presentations in schools or virtually.
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• Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
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• Customer service, influencing, and negotiating skills.
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• Confidence in using Office365.
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Operations Specialist

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The hours are Monday-Friday, 9 am to 5 pm. Flexible hybrid working with a mix of office and remote work. Annual leave aligns with school holidays. Salary £26k - £28k, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips. Ongoing training and career development. This is a wonderful place to work!