Operations Supervisor

Location: Kings Norton

Salary: �33,509.00

Hours: 40 hours per week

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.�

Your Tasks

• Leading and managing and team to achieve and exceed SLAs


• Distributing work orders and ensuring the workload of the employees


• Steering, coordinating, and implementing processes as well as planning the daily business activities�


• First point of contact for all process and technical faults and forwarding of reports to the involved departments


• Identifying issues or problems and initiating corrective measures and success control


• Ensuring SLA compliance


• Working in the SAP system


• Participating in resource planning (staff and infrastructure)


• Creating and evaluating reports


• Ensuring the quality and service level specifications�


• People management activities

Your Profile�

• Experience of working with computerised systems


• Experience and understanding of working in a temperature-controlled environment an advantage


• Able to demonstrate reliability, good time management and organisation skills


• Good written and verbal communication.


• Good numerical skills and record keeping skills.


• Able to demonstrate excellent attention to detail.


• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.


• Strong customer focus.

We Offer�

• 22�days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days �


• Pension contribution�


• A life assurance policy that pays out 4 x Salary �


• Employee Assistance Programme that provides you with confidential support, information, and advice to help you�


• Employee Discount Scheme through Benefit Hub


• Free car parking �