Our TC Support function is the engine room of our business. We are investing in a multi-skilled team of Operational Support Executives and are on the lookout for professionals with operational travel experience and a passion for customer service.
Over time, you would spend time in different areas of TC Support, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.
As we undergo a companywide Digital Transformation programme, the role of our TC Support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes.
In return, you'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.
Adding Value to Travel CounsellorsComfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. This Operational Support Executive role will rotate between different areas of TC Support; duties include but are not limited to:
Progress in your career with an award-winning travel business; apply for this Operational Support Executive role today!
Desirable SkillsHere at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.
Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!
We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over �930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.