Operations Support Executive

We are investing in a multi-skilled team of Operational Support Executives and are on the lookout for energetic, motivating, and positive individuals with operational travel experience and a passion for customer service.

You'll have the chance to share your ideas and contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.

Our TC Support function is the engine room of our business and over time, you will work in different areas of TC Support, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.

Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers.

Day-To-Day Duties

This Operational Support Executive role will rotate between different areas of TC Support; duties include but are not limited to:

• Acting as a brand ambassador to provide professional and world-class customer service to new and existing Travel Counsellors
• Supporting Travel Counsellors to secure new bookings, including manual pricing
• Managing voluntary and involuntary changes to existing bookings and assisting with booking cancellations
• Being the first point of call for in-house system queries
• Contributing to the team discussion around process improvements
• Supporting our Travel Counsellors to adopt new ways of working with the tools available

Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced maternity/paternity pay
• 3 paid charity days
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private medical insurance or healthcare cash plan
• Free breakfast and beverages

Essential Skills

• Proficient in MS Office products, including Excel and Outlook
• Ability to work across different contact channels at the same time, such as email, telephone, and live chat, with knowledge of dealing with operational enquiries
• Strong organisational, interpersonal and communication skills
• Ability to maintain a high level of professionalism while working with both internal and external customers
• Must be accountable and be able to work with minimal supervision to fully resolve customer queries
• Thrives in a high-pressure, fast-paced environment
• Flexible in working hours to cover a variety of shifts

If you have a flair for customer service and want to bring your experience to a team that celebrates and builds on your skills, apply for this Operational Support Executive role today.

Desirable Skills

• Knowledge of dealing with in-resort issues
• Experience with GDS systems
• Contract loading experience
• Experience in the travel industry

About Company

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (#####) and ranked in the Sunday Times Best Places to Work (2023 &#####4), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.

Inclusive recruitment statement

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.