Part Time Business Operations Assistant - ACL

Part Time Business Operations Assistant - Adult Community Learning

Permanent, Part Time

£23,344 Per Annum, full time equivalent

Location: Brentwood

Closing Date: Saturday 7th December 2024 at 11.59pm

Please note that this opportunity is being offered on a Part Time basis, offering 24.5 hours per week covering the following days, times, and locations.

• Monday's: 8.30am till 2.30pm at ACL Brentwood
• Wednesday's: 8.30am till 4.30pm (30 min break) at ACL Brentwood
• Thursday's: 8.30am till 12 Midday at ACL Brentwood
• Friday's: 8am till 4pm (30 min break) at ACL Basildon

The actual earnings for the 24.5 hours per week, for the year are £15,457.51 per annum.

Interviews will take place on the 11th and 12th December 2024

The Opportunity

Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents.

ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.

The Business Operations Assistant will carry out effective front-line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre.

Accountabilities

• Deliver high quality "first point of contact" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).
• Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
• Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback.
• Contribute to the security of and access to the site, this will include activities such as:
• occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms.
• Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met - PEEPS etc.
• Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.
• Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.
• Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs.

The Experience You Will Bring

Essential:

• Educated to level 2 (GCSE) or equivalent by experience.
• Proven customer service skills.
• Good communication skills and confident with face to face, phone, email, and remote interactions.
• Experience from customer facing roles.

Desirable:

• Able to work in a team and work under pressure.
• Requirement to travel between centres as and when needed - driving license desirable.
• Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.