Part Time Complaints Handler

Anderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.

Working Hours:

Monday to Friday: 08:00 - 20:00

Weekends: 09:00 - 18:00

Shifts will be allocated on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working becomes available after 5-6 weeks of training.

Key Responsibilities:

• Efficiently log, manage, and resolve customer complaints.


• Take ownership of a caseload of complaints and see them through to resolution.


• Adhere to internal procedures and processes.


• Maintain high standards of professionalism and customer service.


• Collaborate with internal departments to facilitate resolution.


• Provide regular updates to customers on the status of their complaints.


• Identify trends proactively and contribute to strategies to prevent future issues.

Requirements:

• Previous experience managing complaints from start to finish.


• Strong written and verbal English skills.


• Excellent attention to detail.


• Ability to build and maintain positive relationships.

Benefits:

• 33 days holiday (25 days annual leave plus 8 public holidays).


• Birthday day off.


• Discretionary bonus.


• Up to 20% pension contributions.


• Eyecare and private medical insurance (PMI) benefits.