Part Time Complaints

Anderson Knight, Finnieston, Glasgow City

Anderson Knight is seeking a part-time Complaints Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is essential in ensuring customer complaints are resolved in line with company guidelines.

Working Hours:

• Monday to Friday: 08:00 - 20:00


• Weekends: 09:00 - 18:00

Shifts will be allocated on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working will be available after 5-6 weeks of training.

Key Responsibilities:

• Efficiently log, manage, and resolve customer complaints.


• Take ownership of a caseload of complaints and see them through to resolution.


• Follow internal procedures and processes.


• Maintain high standards of professionalism and customer service.


• Work with internal departments to facilitate resolution.


• Provide regular updates to customers on the status of their complaints.


• Proactively identify trends and contribute to strategies to prevent future issues.

Requirements:

• Previous experience managing complaints from start to finish.


• Strong written and verbal English skills.


• Excellent attention to detail.


• Ability to build and maintain positive relationships.

Benefits:

• 33 days holiday (25 days annual leave plus 8 public holidays).


• Birthday day off.


• Discretionary bonus.


• Up to 20% pension contributions.


• Eyecare and private medical insurance (PMI) benefits.