Part Time Customer Service Administrator

Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with vulnerable individuals. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.

Could you be the next Customer Service Administrator for our wonderful client?

Contract Type: Permanent - working from the Warrington office.

Working Pattern: Part Time, working different days throughout the week, including weekend work. Hours vary in the initial training period.

Hourly Rate: £12.21

Responsibilities:

Manage inbound and outbound calls to provide information, support, and assistance to customers
Handle customer inquiries and issues in a professional and empathetic manner
Maintain accurate and up-to-date customer records and documentation
Collaborate with internal teams to escalate and resolve complex customer queries
Coordinate with team to ensure the overall well-being of customers
Assist with scheduling appointments and coordinating transportation for customers
Contribute to the continuous improvement of customer service processes and proceduresRequirements:

Previous experience in a customer service role, ideally within a similar environment
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathy and sensitivity when dealing...