Part Time Customer Service Advisor

Job Title: Part-Time Customer Service Advisor

Salary: �12,916.80
Location: Belper, Derbyshire
Start Date: 6th May

Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.

Key Responsibilities:

• Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.

• Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.

• Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.

Work Schedule:

• 20 hours per week

• Choose between two shifts:

  • 10am to 2pm

  • 4pm to 8pm

• Monday to Friday (Office-based in Belper)

Minimum Requirements:

• Proven customer service experience

• GCSE Grade 4 (C) or equivalent in English

• Good knowledge of Microsoft applications and web-based platforms

• Previous contact centre experience is preferred, but not essential

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully prepared for the role

• Annual Bonus: Performance-based bonus scheme

• Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)

• Pension Scheme: Company contributes 7%, employees contribute 1%

• Employee Assistance Programme: Support for both personal and professional matters

• Health Benefits: Free flu jabs and eye tests

• On-Site Amenities: Subsidised bistro and coffee shop

• Employee Benefits Hub: Access to discounts and offers

This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.