Part Time Customer Service

Anderson Knight is pleased to be recruiting for a Part-Time Customer Service role.

Hours:�16 hours per week

Shifts: These shifts are set.

• Saturday - 9.30am-5pm


• Monday - 4pm-8pm


• Thursday 5pm-8pm

Responsibilities:

• Deliver an exceptional customer experience, ensuring best-in-class customer service standards are maintained at all times.


• Process customer service activities, ensuring relevant timescales are met, including:


• The daily collection of rentals by direct debit.


• Issuing welcome letters and various correspondence to customers.


• Managing CCA regulatory statements to customers, ensuring completion within the relevant timescales.


• Ensuring all customer details are accurate in the system, with updates reflecting any changes advised by customers.


• Efficiently issuing finance settlement quotes as requested, in line with departmental KPIs.


• Handling customer queries.


• Adhere to contractual processes in line with FCA regulations regarding early termination, the unwind process, and vehicle finance cancellations.


• Ensure all customer calls and communications are accurately logged in the system.


• Ensure accurate Credit Reference Agency reporting and submission of files by or before the deadline date.


• Manage daily asset registration files, ensuring assets are appropriately secured and records are updated or deleted when necessary.


• Address customer requests and queries promptly and consistently across various communication channels.


• Maintain accurate customer data while adhering to Data Protection and GDPR requirements.


• Stay up to date with operational and compliance policies and guidelines through training sessions and updates on regulatory and legislative changes.


• Provide accurate and timely reporting while monitoring departmental trends.


• Work collaboratively with colleagues to foster good working relationships within the team and across the organisation.


• Encourage excellent customer relationships to maximise business service levels.


• Maintain a positive attitude to achieve shared objectives and service standards.